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PAYMENTS & CANCELLATIONS
We accept VISA, Master Card, and all Debit cards for
payment at Orchard Hill.
Room Bookings
At the time you book your
reservation, we will take your credit or debit card information. The
amount of the entire reservation will be charged to the card at that
time unless the reservation is for more than 30 days out. For 30 days
or more advanced bookings, one night stay will be charged to the card
and the balance will be charged at checkin.
For group stays and long
stays, the same rules apply above, but half of the reservation fee will
be charged at the time of booking. The balance willbe charged at checkin.
For cancellations of individual
nigh stays, a full refund willbe granted as long as notification is
given by noon, 7 days in advance of our checkin date. For group
stays and long stays, there will be one night charged, per room reservation
if cancellation is within 7 days of the checkin date. If cancellation
is more than 7 days in advance, one night per room will still be charged,
but a credit toward future stays will be given for that amount.
For Holidays, any reservations
will be final. No refunds and no credits will be granted unless the
cancellation is more than 60 days in advance.
Special Event Bookings
Upon booking Orchard Hill for a Wedding or special event, ½ of the RESERVATION FEE will be charged to your Credit or Debit card at that time as a retainer. The remainder of the RESERVATION FEE will be charged on the day of the event along with any other fees for special accommodations agreed to by both parties..
If the event is cancelled more than 7 days prior, a $300 cancellation fee will be charged. Additionally, any other costs associated with the event planning will be withheld from the original retainer. (This may include but is not limited to cancellation fees for rental equipment, caterers, special items purchases etc.).
If the event is cancelled less than 7 days prior, the entire retainer will be charged as a cancellation fee.
Meeting space Bookings
Upon booking Orchard Hill for a meeting , a Retainer of $200 will be charged to a Debit or Credit card. If this reservation is cancelled at least 7 days prior to the meeting, $100 will be charged as a cancellation fee. If the reservation is cancelled less than 7 days prior to the meeting, the entire $200 will be charged as a cancellation fee.
CHILDREN
Due to the Bed & Breakfast being a destination for romantic
getaways, we do not allow children (below age 16) because of the
potential disturbance it may cause to our other guests.
However, children are more than welcome when a group rents
out the entire house for a private function, or all bedrooms for
a specific night. However, we are not set up with cribs or
special accommodations that are required for small children.
These items must be brought by the guest.
PETS
We have a great appreciation for pets and animals of all
kinds. However, due to potential allergy issues and nuisance
issues that they may cause other guests, no pets are allowed to
be brought to the Bed & Breakfast. We have an exception to this
policy for companion animals for special assistance.
SMOKING
Orchard Hill is a smoke free facility. We do not allow
smoking in any area of the house. If you desire to smoke
we are happy to allow smoking outside on a number of
covered porches where you can dispose of smoking debris in
provided dispensers. Smoking in a guest suite or any area of
the house will result in a $250 cleaning charge added to your
room charge.
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